Privacy policy


The Heating and Cooling Company values your privacy and desires to ensure your experience with The Heating and Cooling Company and all our products, are as satisfying and safe as possible.

In that regard, we have established the following privacy policy to explain and describe what personal information The Heating and Cooling Company collects on our website, how The Heating and Cooling Company uses it and your options regarding information The Heating and Cooling Company may collect about you.

By accepting this Privacy Policy, you expressly consent to the information handling practices described in this Policy.

In addition, by accepting this Privacy Policy you expressly represent: (a) that you are over the age of 18 and/or not considered a minor in the jurisdiction for which you reside; or (b) that you are a parent or guardian of a minor child and you who have expressly consented to handling of the minor’s personal information as described in this Policy.

Your continued use of our website or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Policy and any updates.


Contacting Us

If you have questions about this policy, please feel free to contact us at:

The Heating and Cooling Company

0400 483 295

or complete the form on this page

This website uses Google AdWords

We use Google AdWords Remarketing to advertise The Heating and Cooling Company across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of The Heating and Cooling Company website that you visit.

It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.”

Information We Collect


Personal Information

“Personal Information,” as used in this Policy, is personally identifiable information, which is information that directly identifies an individual, such as first and last name, mailing address, email address, IP addresses, or other online contact information, or telephone number. We collect Personal Information, as well as non-personally identifiable information on The Heating and Cooling Company website.

We collect Personal Information in two ways. First, we collect information you provide to us in optional, voluntary submissions, such as in registration forms, user profiles and requests for customer service. Second, some Personal Information may be collected automatically. This is described below in “Passive Data Collection.”

You are under no obligation to provide, and can decline to provide, any requested information at any time. However, if you decline to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities.

Passive Data Collection

We may use a variety of methods, including “cookies” to collect information.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at:


Performance Cookies

The Heating and Cooling Company collects cookies on our website to capture information about page visits (e.g. “performance cookies.”) This information is anonymous and The Heating and Cooling Company uses this information only internally – to deliver the most effective content to our visitors. Information from the cookie is used to gauge page popularity, analyse traffic patterns on our Sites and/or Services and guide development of other improvements to our Sites and/or Services.

Third Party Advertising Technologies

In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour. These companies may use information about user behaviour in order to provide customized advertisements across various services and products. In the course of providing these services, products or placing advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads.

Whenever possible, we require such third-parties to only collect and use Personal Information in accordance with this Policy, to maintain the confidentiality, security, and integrity of such Personal Information, and for no purpose other than providing us with our requested services.


Opting Out of Cookies

By using this website, you consent to the placement of the cookies referenced above. You can, however, set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

The Heating and Cooling Company never gives away information about our users. If you choose to provide Personal Information about yourself, The Heating and Cooling Company will use this information only to communicate directly with you. The Heating and Cooling Company will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, or by law.

Call Now Button